If you don't find your question below, please email Info@Petyls.com, and we will be happy to answer any questions!

Q. Where can I find some instructions for how to rent?

A. Visit our "How to rent" page.

Q. How do payments work?

A. We offer 2 payment options: All the payment is due upfront or SHOP PAY, which splits it into 4 payments.

Rates from 0%-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: https://www.affirm.com/licenses.

Q. How far does your included delivery fee go?

A. We will deliver for free within 25 miles of our warehouse in St. Cloud, Florida, with a pickup time no later than 9:00 PM. If you cannot determine if your event address qualifies for free delivery, give us your address and we will be happy to let you know. For deliveries beyond 25 miles, we charge $1.50 per mile up to 75 miles. 

Q. What are the pickup fees for pickups after 9 PM?

A. Pickup fees are as follows:

• 09:30 PM charge of $50

• 10:00 PM charge of $100

• 10:30 PM charge of $150

• 11:00 PM charge of $200

• 11:30 PM charge of $250

• 12:00 AM charge of $300

However, we will work with your venue for next-day pickups to avoid these fees when possible. This will depend on the venue's policies, if the arch is needed the next morning, and if we can fit it into our schedule for the following day.

Q. How much does delivery cost if it is not within 25 miles of your warehouse in St. Cloud?

A. If your location exceeds 25 miles, we charge $1.50 per mile, not to exceed 75 miles.

Q. What does it mean when it says price is for 1 setup/location only?

A. That means the price you pay is for our movers and/or florist to set this item up one time, at one location. Additional fees will apply if the desired rental item is to be moved from the ceremony to the reception, or anywhere else.

Q. What if I want to see an Altar/Arch/ or Backdrop in person first?

A. We do not meet to show you these products because they are too big and cumbersome to transport for these kinds of appointments. We strive to provide you with clear and precise photos and videos, so you know what the product looks like before you rent. Please see additional photos and videos on our Instagram account @PetylsFloralRentals. We also offer open houses to see the items at different venues. Please subscribe to our newsletter or email us for an upcoming open house date.

Q. Can I request a different floral arrangement be made and rented for my Altar/Arch/Backdrop? 

At this time, we are not offering custom floral arrangements, but we are already working on adding a variety of arrangements to choose from. This should be available to you soon! We can add colored flowers to the arches but cannot remove flowers. This is how we customize it.

Q. There is an Altar/Arch/Backdrop that I would like for my event, but you do not currently offer it, can you get this for me?

A. We would love to know what you are looking for and we may be able to provide it for you as a rental soon. We are already in the process of adding more. Please email us the details, and we can let you know if this is possible.

Q. I am having problems checking out, is the checkout button not working?

A. First, please check to see if the browser you are using is Internet Explorer. If so, open a different browser like Google Chrome or Safari. Internet Explorer is not supported by our website host Shopify. If this doesn't solve your problems, please email or text us and we will quickly get back to you!